trueAct | Case Management Software by WellDev

AI Powered Customer Service Management

System

Enhance Your CSM Experience with
Multi-Channel Connectivity

trueAct is a Customer Service Management suite that enhances your experience with seamless automation possibilities and a rich set of configuration options. Based on the data privacy needs, trueAct can run on premise, within a private or public cloud infrastructure or obtained as a SaaS solution.

With a powerful set of APIs for easy integration and Net Promoter Score (NPS) reviews to gauge customer satisfaction, trueAct smoothens your customer interactions while prioritizing privacy.

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What Makes trueAct Unique?

Find out what makes trueAct different.

Learn about the features that may help your business work smarter, faster, and more efficiently.

High Data Security for On-Prem Software

On-premises software ensures high security for any sensitive data.

AI-Powered Support

Automate responses, predict needs, and deliver personalized service at scale.

Adaptable to Your Ecosystem

On-premises, private, or public cloud—tailored to your IT needs.

Modular & Customizable

Choose features that fit your business. Our software grows with you.

Optimized for Customer Experience

Enhance satisfaction with faster responses, better resolutions, and quality service.

Pay-Per-Ticket Pricing

You can pay for each ticket and get the best efficiency for 1000+ tickets.

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Wincasa’s Success Story with trueAct

With TrueAct, Wincasa improves customer service by organizing inquiries, speeding up response times, and automating processes for smoother operations.

trueAct Modules

Automatic Ticket Generation

Automatically generate tickets upon receiving a query via email or other triggers, and promptly reply to the sender with a unique ticket number. This ticket number allows the sender to track the progress of their query, ensuring they stay informed every step of the way.

AI (Natural Language Processing)

Our system uses Natural Language Processing (NLP) to understand and categorize queries more accurately, making ticket creation even smarter. Based on skills, the tickets can be assigned to the best suited agents or even automatically answered. You'll also receive notifications at key stages of the ticket process, keeping you updated on any changes or responses.

Robot

Enable comprehensive end-to-end automation with an intuitive workflow builder. Connect to third-party systems and automate various processes, from sales to customer service and HR. With its adaptable modules, your organization can streamline operations, enhance efficiency, and focus on delivering exceptional experiences to your customers.

Direct Email Through trueAct

Manage direct email communications seamlessly within the Customer Service Management tool. Send and receive emails while keeping all interactions logged for easy access. Whether following up on queries or providing updates, trueAct ensures your communication is organized and efficient, enhancing customer relationships and making every customer feel valued.

REST API

You can easily create tickets using the REST API, allowing smooth integrations into your existing systems and streamlining your workflow. Our API supports the following features:

Ticket Creation: Create tickets, add comments, and attach files effortlessly.
Ticket Information: Retrieve detailed information about tickets, including their status and history.
User Synchronization: Sync user master data to ensure consistency across systems.
Partner Integration: Connect with partner ticket systems
Asset Synchronization: Keep asset data updated and synchronized across your platforms.