Provide Efficient Service Across
Every Platform with trueAct
trueAct is a Customer Service Management suite that enhances your experience with seamless automation possibilities and a rich set of configuration options. Based on the data privacy needs, trueAct can run on premise, within a private or public cloud infrastructure or obtained as a SaaS solution.
With a powerful set of APIs for easy integration and Net Promoter Score (NPS) reviews to gauge customer satisfaction, trueAct smoothens your customer interactions while prioritizing privacy.
What Makes trueAct Unique?
trueAct is thoughtfully engineered to meet any enterprise-grade support demands.
But these are the features that truly stand-out from other CSM solutions.
High Data Security for On-Prem Software
On-premises software ensures high security for any sensitive data.
Adaptable to Your Ecosystem
On-premises, private, or public cloud—tailored to your IT needs.
Pay-Per-Ticket Pricing
You can pay for each ticket and get the best efficiency for 1000+ tickets.
Wincasa’s Success Story with trueAct
With TrueAct, Wincasa improves customer service by organizing inquiries, speeding up response times, and automating processes for smoother operations.
Working With the Best Clients and Partners
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trueAct Modules
Automatic Ticket Generation
Automatically generate tickets upon receiving a query via email or other triggers, and promptly reply to the sender with a unique ticket number. This ticket number allows the sender to track the progress of their query, ensuring they stay informed every step of the way.
AI (Natural Language Processing)
Our system uses Natural Language Processing (NLP) to understand and categorize queries more accurately, making ticket creation even smarter. Based on skills, the tickets can be assigned to the best suited agents or even automatically answered. You'll also receive notifications at key stages of the ticket process, keeping you updated on any changes or responses.
Unify & Automate with trueAct Robot
Enable comprehensive end-to-end automation with an intuitive workflow builder. Connect to third-party systems and automate various processes, from sales to customer service and HR. With its adaptable modules, your organization can streamline operations, enhance efficiency, and focus on delivering exceptional experiences to your customers.
Direct Email Through trueAct
Manage direct email communications seamlessly within the Customer Service Management tool. Send and receive emails while keeping all interactions logged for easy access. Whether following up on queries or providing updates, trueAct ensures your communication is organized and efficient, enhancing customer relationships and making every customer feel valued.
REST API
You can easily create tickets using the REST API, allowing smooth integrations into your existing systems and streamlining your workflow. Our API supports the following features:
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Ticket Creation: Create tickets, add comments, and attach files effortlessly.
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Ticket Information: Retrieve detailed information about tickets, including their status and history.
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User Synchronization: Sync user master data to ensure consistency across systems.
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Partner Integration: Connect with partner ticket systems
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Asset Synchronization: Keep asset data updated and synchronized across your platforms.
This comprehensive API functionality empowers you to manage your ticketing system more effectively and efficiently.
Explore All the Features Available to You
Multitenancy
Supports multiple organizations with isolated data and role-based access.
Case Management 360°
Centralizes customer case data for a comprehensive view.
Ticket Assignment
Ensures support tickets are efficiently handled by the best-suited agent.
Multichannel
Manages customer interactions across diverse channels from one platform.
Integrations
Seamlessly connects with third-party tools for enhanced functionality.
Agreements
Tracks SLA/OLA adherence to maintain service standards.
Service Automation
Automates workflows to enhance customer support efficiency.
Custom Integrations
Connects with various third-party tools for enhanced functionality and efficiency.
NLP
Enhances processes with smart analytics, classification, and predictive insights.
